After the Ramses Central fire, Orange gradually returns and prepares compensation for its customers.
Orange Egypt confirms restoration of most of its digital services after the Ramses Central fire and announces its plan to compensate affected customers.
Orange Egypt announced that it has managed to restore the majority of its digital services that were partially affected due to the large fire that broke out on Monday afternoon at the Ramses Central building. The company confirmed that its teams continue to work around the clock to complete the full recovery process, in continuous cooperation and coordination with the National Telecommunications Regulatory Authority.
The company explained that its technical teams rushed to the site immediately after the fire occurred and promptly began implementing the emergency plan that had been prepared in advance for such cases. This helped limit the negative impacts on the services and maintain communication continuity in most areas, especially due to the teams’ ability to secure technical alternatives in record time.
Orange confirmed that the rapid response reflects the company’s readiness to handle crises and emergencies, which demonstrates the strength of its digital infrastructure and the availability of an integrated technical system capable of containing sudden faults and maintaining service stability. The company indicated that basic services have gradually resumed in several areas, while maintenance work and necessary technical tests continue to restore full efficiency as soon as possible.
As part of its commitment to enhancing customer trust, Orange announced its intention to provide appropriate compensation to all subscribers whose services were affected during the temporary outage. The company emphasized that this step is part of its ongoing commitment to delivering a reliable user experience that respects customers’ rights and prioritizes their comfort. It added that the compensation mechanism and its details will be officially announced after coordination with the relevant authorities is completed.
Orange concluded its statement by stressing that work is still ongoing at full pace to ensure the full restoration of all affected services, emphasizing that user safety and service quality are top priorities. The company also called on customers to contact customer service centers or official digital channels for inquiries or to submit any feedback during this period.
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