Responsible sources within mobile companies confirmed that the fire that broke out at Ramses Central caused noticeable impacts on communication and internet services in several areas. Technical support teams are still conducting on-site inspections and evaluations to accurately determine the extent of the damages. The primary goal is to provide immediate and swift solutions to ensure the restoration of services as quickly as possible, without prolonged interruptions affecting users.

Social media platforms have witnessed widespread reactions from internet and mobile users reporting various issues such as weak signals, landline internet outages, and disrupted or degraded quality of voice call services. These problems have disrupted some daily activities for individuals and businesses that heavily rely on digital communications.

So far, Telecom Egypt has not issued an official statement detailing the fire incident or the steps taken to compensate those affected and to prevent similar incidents in the future. The National Telecommunications Regulatory Authority is closely monitoring the situation and emphasizes the necessity of continuous communication with customers to provide support and necessary information.
It is important to note that the Egyptian market includes approximately 120 million mobile SIM cards, 10 million fixed internet subscriptions, and more than 13 million home landline subscriptions, making any infrastructure failure in the telecommunications sector have a wide-ranging impact on millions of users.

In light of this, the Ministry of Communications and all concerned authorities continue their ongoing efforts to ensure network stability, protect users’ rights, implement necessary preventive measures to avoid recurrence of such incidents, and provide emergency plans to address any future unexpected outages.

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